Q. Can I travel in my own wheelchair?
A. Yes, absolutely! You can use your own manual or electric wheelchair. The wheelchair must be less than 31″ wide (wheel to wheel width). Our vehicles (MV-1) meet or exceed ADA requirements.
Q. Can you provide a wheelchair?
A. We can provide a standard sized wheelchair upon request for a $30.00 fee.
Q. What forms of payment do you accept?
A. We accept cash and major credit cards. The payments are due at the time of transportation unless other arrangements have been made in advance.
Q. Are you a taxi service?
A. No. We are a specialized transportation service for seniors, disabled and special needs individuals needing assistance.
Q. What are your fees?
A. We charge a $50.00 pick-up fee each way, then $4.50 per mile round trip. We will provide special pricing for Dialysis and Special Events (weddings, vacations in Chicagoland, and funerals). We charge a 50% cancellation fee if the driver is in transit to pick you up and you cancel the ride.
Q. Can additional passengers ride with me?
A. Additional passengers from your pickup location ride for free. In addition, we are happy to accommodate your service animal. We will not charge extra for additional passengers or service animal to come along with you. Our MV-1 Limo vehicles can accommodate one wheelchair passenger plus three ambulatory passengers (a service animal may count as one ambulatory passenger).
Q. Can my service animal ride with me?
A. Yes! We have seatbelt harnesses for dogs. You might want to bring a seatbelt harness or cage if your service animal isn’t a dog. Service animal safety is just as important as your safety.
Q. When will I incur additional charges?
A. When our driver needs to wait more than 15 minutes for you when picking you up at departure or destination location ($12.50 for each 15-minute period or $50/hour).
Q. How about airport pickups?
A. There is no additional charge if your plane is late (life happens). Our driver tracks your flight and will call your cell to let you know he/she is there. The driver will meet you in the baggage claim area for your flight.
Q. How much advance notice do I need to provide before booking a transport?
A. We recommend booking at least a week in advance. We can sometimes squeeze you in with 24 hours notification. Follow up with a phone call if you book through e-mail.
Q. What about Holiday transportation?
A. Call as soon as you make plans! We tend to book far in advance
for holidays. For example, we are completely booked for Easter, Mother’s Day,
Thanksgiving, Christmas Eve, and Christmas Day weekend 2 weeks in advance. We maintain relationships with other providers so we can refer you to a trusted provider if we’re not able to accommodate you. We charge a $50 holiday fee in addition to our normal fare.
Q. What are your hours of operation
A. Disabled on the Go Transit, Inc. operates 24 hours a day, 365 days a year, including holidays. Our professional and courteous customer representative can be reached by phone day or night. We prefer calls before midnight but understand that last minute bookings are unavoidable.
Call (630) 972-0023 or if you have additional questions or would like to learn more
about the services provided at Disabled On The Go Transit, Inc.